Before your appointment: tips & advice
Thinking of turning to our Centre for help? Please feel free to contact us – we are here to help! We will do our best to provide the help and support you need in a safe and confidential environment. You can count on our discretion. We are committed to providing you effective help and support. To help us do this, please read the guidelines below.
- Please arrange any follow-up appointments with the same psychologist. If every meetings is with a different person, you will have to work through your matters of concern from the very beginning every time. The psychologist has to first get to know you a little.
- If you have ever received help or support from a psychologist or psychiatrist, it’s worth mentioning this during your consultation at our Centre. Similarly, if you are on any medication, have any alcohol- or drug-related issues—this kind of information is really important for us to be able to assess how to effectively give you the help and support you need.
- Since contact with a psychologist is confidential, it is best to avoid a situation where you and your partner, family member or best friend, etc. are receiving help and support from the same psychologist.
- Try to put into words exactly what kind of help you expect to receive from us, but don’t worry if you find this too difficult. We can do this together during a meeting.
We offer short-term psychological support (from one to several individual consultations). Please note, however, that the UW Psychological Counselling Centre is not an emergency intervention centre. We will always do our best to provide help and support, also in crisis situations, but our capabilities and resources are sometimes limited. If you need urgent help, contact a professional centre from the list available on our website. We do not offer long-term psychotherapy, only short-term psychological support (from one to several individual consultations).
Don’t wait until it gets too much to bear or handle – act now and reach out to us today! Some of you may be putting off seeing a psychologist because you may be thinking that things aren’t that bad yet. We all know, however, that prevention is always better than cure so don’t let your problems get the better of you—act now. We’re here for you – find out more about booking an appointment.
E-consultations: How best to prepare to make the most of your consultation
Online psychological sessions require somewhat different preparation from the participants of the therapeutic relationship than for a meeting in person in order to ensure confidentiality, discretion, a sense of security, and due focus on the issues raised. Here are a few tips on how to foster high quality and secure connections to talk without any interruptions and in an atmosphere marked by trust so that you can openly discuss your problem. We understand that it may be difficult for you to prepare for an e-consultation in this way but please don’t let this stop you from contacting us. We can look for the solution together. See you online!
- Try to find a room where you will not be bothered or distracted by anyone or anything.
- Test the webcam and mic on your device to see if they are working properly.
- Place your computer, laptop, tablet, smartphone on a sturdy stand, desk or table.
- Make sure the camera is at eye level or a little higher.
- Try to position the screen at about an arm’s length distance from your face to avoid a blurred (out of focus) image.
- Assume a comfortable position, preferably sitting.
- Make sure the session starts on time.
Brief supportive online conversations are available without making an appointment – find out more
The Psychological Counselling Centre provides support on a strictly confidential basis, enshrined in the Code of Ethics and Conduct of Psychologists developed by the Polish Psychological Association. Point 21 and 22 of the Code states:
The psychologist is strictly obliged to observe professional secrecy. Information covered by professional secrecy may only be divulged when the safety of the client or other persons are seriously at risk. Whenever possible, decisions in such cases should be carefully discussed with an experienced and unbiased colleague. Confidential materials should be destroyed under collective supervision if there is good cause to believe that their secrecy is endangered.
Questioning the client about intimate or personal matters is only permissible in so far as it is strictly necessary for psychological therapy. In practice, this means that everything that is said at a meeting is protected by confidentiality, therefore, the psychotherapist will keep all the client’s personal affairs to her/himself. Supervision is an exceptional situation when a psychotherapist is building a clinical picture and determining the direction of therapy together with a more experienced psychologist. In such situations, however, they talk about their work in a way that makes it impossible to identify the given person(s) in the real world. An exception from the confidentiality principle may include circumstances where the client is talking about suicidal thoughts and immediate intervention is required in collaboration with the health services.